Nosswire AB Terms & Conditions

This page explains the terms and conditions under which we provide you with the services (the "Services") that are detailed on our website, www.nosswire.com. Our main offerings are domain name registration and renewal services (also known as "Domain Registration and Renewal Service") and website hosting services (also known as "Hosting Service").

Before placing an order for any services from our website, please carefully read these terms and conditions. You agree to be legally bound by these terms and conditions by using any of our services. Orders for Services from our website will not be accepted if these Terms and Conditions are rejected. Our Data Processing Agreement under the European General Data Protection Regulation (GDPR) forms part of these terms and conditions.

1. Information about us

• 1.1. www.nosswire.com is a site operated by Nosswire AB (“we”, “us” and “our”). We are registered in Sweden.
• Please be aware that by ordering Services, you agree to receive our email newsletter on a regular basis. We will notify you of any changes to our services, billing, scheduled maintenance, and account access information using this as our main means of communication.
• 1.2 Swedish law shall apply to contracts for the purchase of Services made through our website. The sole jurisdiction over any dispute resulting from or connected to the Contract will be the Swedish courts.

2. Your status

• 2.1. By using our website to place a purchase, you guarantee that:
• 2.1.1. You are able to sign legally binding contracts
• 2.1.2. You are eighteen years of age or older.
• 2.2. You additionally guarantee that, if you are submitting an order on behalf of a company or other business, you personally have the power to bind such company or business.

3. The order process

• 3.1. After you have successfully created an account with us, you are the only one who may place an order with us for Services. You must give correct and complete information while creating an account with us. By opening an account, you accept that, in the event that we have reasonable suspicions that the information you have provided is incorrect, we may restrict access to both the account and the services you use from us. It is imperative that you always keep your password and user name confidential and don't let anybody else use them. If you think that someone else knows your username or password, you need to get in touch with us.
• 3.2. A summary of the services you want to order and the amount due will be displayed on the screen before you submit an order. Before the order is completed, there will be a chance to edit or remedy any inaccuracies.
• 3.3. You will need to register a credit or debit card before you can place an order.
• 3.4. After you place a purchase, we'll send you an order confirmation for the services you requested. The email address linked to your account will receive this confirmation. On your account, copies of past payments will be kept.

4. How the contract is formed between you and us

• 4.1. Following your order placement, you will get an email from us acknowledging receipt of the transaction and, if applicable, informing you that your bought Hosting Service has been activated ("Acceptance Confirmation"). Any orders are subject to our acceptance and are considered an offer by you to purchase our services.
• 4.2. Only after we provide you the Acceptance Confirmation will the agreement between us (the "Contract") become enforceable. For whatever reason, we reserve the right to reject your order for the Services; in that event, we will notify you.
• 4.3. The Services that we have verified in the Acceptance Confirmation are the only ones to which the Contract will apply. Until such Services have been confirmed, we will not be required to provide any further Services that may have been a part of your purchase.

5. Our status

• 5.1. We might provide links to other businesses' websites on our website, whether or not they are connected to us. We disclaim all warranties of any kind for the quality of goods or services you buy from businesses whose websites we have linked to on our website. We are unable to guarantee anything of that nature.
• 5.2. Your statutory rights against the third-party seller are unaffected by any disclaimer.

6. Our limited money back guarantee

• 6.1. You may terminate the Contract about the Hosting Service you have ordered as soon as the Contact has been established.
• 6.2. In those circumstances, you have 30 days from the day you got the acceptance confirmation to cancel at any time. Should you want to do this, you will be given a complete reimbursement for the cost of the canceled hosting service. To the credit card, debit card, or other account you used to make that payment, we will return the amount you paid. There won't be any more refunds. Limited to one per customer.
• 6.3. You have 30 days from the date of the above clause G(b) to notify us of your intention to cancel the contract by opening a support ticket. We will get back to you to confirm your cancellation request as part of our cancellation procedure. In order for us to continue providing the Hosting Service and for your cancellation to be in force, you must react to this confirmation and reiterate your request to cancel. This is to make sure that we don't remove any information that you must keep.
• 6.4 To summarize, the following Services are not exempt from cancellation under the limited money-back guarantee:
  • 6.4.1. Domain Registration and Domain Registration Renewals.
    
  • 6.4.2. Private SSL certificates.

7. Price and payment

• 7.1. All services will be provided at the cost listed on our website, exclusive of VAT.
• 7.2. Before you place your order for the Services, the entire cost of the order will be made known.
• 7.3. Anytime could see a price adjustment. If our prices change, we'll let you know at least 14 days in advance of the new price taking effect. The revised charges will be charged to your account and considered accepted if you do not cancel.
• 7.4 Despite our best efforts, some Services may nevertheless be mispriced due to the volume of Services available for purchase. We respond to these circumstances appropriately:
  • 7.4.1 We shall charge the lesser amount when approving your order if the exact pricing for a service is less than what we have quoted;
  • 7.4.2 Prior to accepting your order, we will often get in touch with you to get instructions if the true cost of a service is greater than what is listed on our website; and
  • 7.4.3 Even after we have issued you an Acceptance Confirmation, we are not required to offer the Services to you at the wrong (lower) price.
• 7.5. We reserve the right to use any other measures, including reporting the debt to an outside debt recovery agency, in order to pursue recovery of any unpaid amounts owed by you. You agree to pay any additional fees and charges that may be incurred if this option is chosen, on top of the remaining balance that is owed to us.
• 7.6. Payment must be made on time, without exception. Until we receive cleared money, no payment will be considered received. You hereby give us permission to charge any alternative credit card, debit card, or direct debit linked to your account for payment in the event that the form of payment you have selected is not accepted by your bank or credit card company.
• 7.7. Your account can be suspended if we don't authorize the payment.

8. Quality

• 8.1. We guarantee that any Services you acquire from us through our website will be delivered with reasonable care and skill, subject to the other terms and conditions of these terms and conditions.
• 8.2 If any of the aforementioned warranties fail, we won't be responsible unless:
  • 8.2.1. you notify us in writing of the breach
  • 8.2.2. Following receipt of the notice to examine our performance of providing the Services to you, we are granted a reasonable chance.
  • 8.2.3. The issue was brought about by your disregard for our verbal or written guidelines for the usage of the Services (if any).
  • 8.2.4. you modify the Services without getting our approval in writing
  • 8.2.5. Misuse is the root of the issue
• 8.3. In the event that we violate the warranty in line with the aforementioned provision, we shall either reimburse the cost of the services at the pro rata Contract price or employ all reasonable commercial measures to swiftly resolve the violation.
• 8.4 By agreeing to these conditions, you declare that you have not relied on any promise, statement, or representation made by us or on our behalf that is not stated on our website or otherwise verified in writing by us. This section does not reduce or eliminate our responsibility to you for deceptive or fraudulent representations.

9. Access to the Hosting Service

• 9.1. You are in charge of making sure that all requirements are met in order to gain access to our hosting services.
• 9.2 You are also in charge of making sure that everyone who uses your Internet connection to access our Services is aware of these terms and conditions (including our acceptable usage policy).

10. Hosting Service service levels

• 10.1. While we will make every effort to minimize downtime, we cannot guarantee that access to our systems will be error-free or uninterrupted.

11. IP addresses

• 11.1. Upon the expiration or termination of Services, you shall have no right, title, or interest in any internet protocol address ("IP address") that has been assigned to you.
• 11.2. Any IP address that is assigned to you is a component of the hosting service that you have paid for, and it cannot be moved or otherwise transferred by you.
• 11.3. In the event that we re-allocate or re-number an IP address, we will make every effort to minimize any inconvenience to you.

12. Back-up of your material and our servers

• 12.1. As part of your use of the Hosting Services, you are responsible for keeping suitable and current backup copies of any data, information, or other materials that you upload onto our servers. We offer free tools in our control panels for backing up databases and websites. As per our archiving method, you will not be granted access to the server backup that we keep in case your material is lost or damaged.
• 12.2. For the information kept on our systems, we will adhere to our archiving protocols.
• 12.3. Whether your or any third party's loss, destruction, alteration, or disclosure of your Material occurs, we shall not be held liable.

13. Hosting Service usage limitations

• 13.1. The bandwidth allotment per calendar month that applies to the hosting package you order is included in the hosting service package that you order, as it is specified on this website at the time of your order.
• 13.2. Should this monthly bandwidth allotment be over, the Hosting Service that you have requested will be immediately suspended. In the event that this occurs, you have two options: either wait for the Hosting Service to continue at the beginning of the next calendar month, or upgrade your Hosting Service package to one that provides a higher monthly bandwidth allowance. Use our management panel to keep an eye on how much bandwidth you use each month.
• 13.4. If your usage negatively impacts our other customers, we may permit you to use more CPU capacity. In that case, we will discuss your hosting needs with you. Note that we reserve the right to use this at our own discretion.
• 13.5. The amount of mailboxes that are appropriate for the Hosting Service package you choose is included in the number that is listed on our website at the time of your order.
• 13.6. Our system will automatically remove any mailbox that hasn't been accessed in a full 100 days.
• 13.7. You agree to abide by our Acceptable Use Policy and Terms of Website Use when using the Services. In the event that these terms and conditions contradict with our terms of website usage, these terms and conditions will take precedence.
• 13.8. We reserve the right to stop providing you with Services in the event that you violate either the Acceptable Use policy or the Website Terms of Use.

14. Support

• 14.1 Should you experience any issues with the Services you are using, our support staff will assist you in resolving them. While our servers are compatible with numerous programming languages as part of our hosting services, we will not be able to assist you with programming.
• 14.2 We do not offer technical support over the phone. Support can be accessed through online chat or support tickets.

15. Domain names

• 15.1. In cases when our domain registration and renewal service is included in the contract:
  • 15.1.1. We will make an effort to obtain the domain name registration that you have requested.
  • 15.1.2. In the event that the applicable domain name registry rejects your request to register a domain name or later suspends or cancels any registration for such domain name, we shall not be held responsible.
  • 15.1.3. In any transactions involving the domain name registrar, we will not serve as your representative or agent.
  • 15.1.4. You shall take into consideration the terms and conditions of use published by the appropriate domain name registry as they relate to the registration of the domain name you seek and its continued usage.
  • 15.1.5. In order to abide by the terms, it is your responsibility to make sure you are aware of them.
  • 15.1.6. Only when you show up as the registrant on the relevant "whois" database of the top level domain name registrar will the domain name you have requested be considered effectively registered.
  • 15.1.7. If, in our opinion, there are reasonable grounds for us to believe that your current choice of name is, may, or is likely to be in bad faith, a violation of the terms and conditions of this agreement, or of any legal or regulatory requirement, we shall have the absolute discretion to require you to select a replacement domain name to the one you have requested to be registered, and to suspend or terminate our performance of the Domain Registration and Renewal Service.
  • 15.1.8. By requesting that a domain name be registered, you attest and guarantee that you are the owner of any trademark in that name, or that you have permission from the owner to use that name.
• 15.2. You attest to the fact that you are the legitimate owner of any domain name you supply, or that you have permission from the legitimate owner to use any domain name you have authorized in any other way, for use as a domain name in connection with any website that you use the Hosting Service that you have been provided.
• 15.3. To guarantee that you keep your registration of the domain name, it must be renewed on a regular basis after it has been successfully registered. Thirty days and seven days before to your registered domain name's renewal date, we will send you notices of renewal. The email address that is registered against your account will receive these notifications.
• 15.4 If, in compliance with these terms and conditions, you have not terminated the Domain Registration and Renewal Service, you thus authorize us to automatically renew the domain name on your behalf.
• 15.5. The cost of the renewal will be as specified on the customer administration area's renewals page, and it will be deducted from the payment method that was originally linked to your account.
• 15.6. You understand and agree that we have the right to lock down any domain that you register with us, either now or in the future, and that we won't notify you again if we do so.

16. Intellectual property rights

• 16.1. You retain all intellectual property rights in your work, and you give us permission to use, store, and maintain it on our servers as well as distribute it online in order to provide you with the Hosting Service. This permission is non-exclusive, global, and royalty-free.
• 16.2. You guarantee that the content you have provided does not violate the intellectual property rights of any other party and that you are authorized to give us the license. We are free to make any copies that we deem necessary to fulfill our responsibilities, including backup copies of your content.
• 16.3. You agree to defend, indemnify, and hold us harmless from any claims, actions, proceedings, losses, damages, expenses, and costs (including reasonable legal fees and court costs) arising from or related to your use of the Services, or from any action or claim that any of your content violates or is purported to violate the intellectual property rights of a third party.
• 16.4 You are granted a non-exclusive, non-transferable, royalty-free license to use any software you download from our website for the purposes specified on our website. This license will automatically expire when we stop offering you hosting services.
• 16.5. Any third-party software you download from our website will be licensed to you according to the usual terms of the software license as provided by the person who owns the intellectual property rights in such third-party software, as informed to you at the time of the download.
• 16.6. All intellectual property rights in our software and the Hosting Services (apart from your material) are owned by us. It is forbidden for you to disassemble or decompile our software or the Hosting Services.

17. Our liability

• 17.1. By virtue of the Hosting Services, you may transmit any other message, and we will not be responsible for monitoring it.
• 17.2. We disclaim any liability for the privacy protection of electronic mail or any other information exchanged across the Internet or via any network provider, given the public nature of the Internet.
• 17.3. There is no assurance provided that unauthorised users or security incidents will not occur with the Hosting Services.
• 17.4 Hereby, any terms, conditions, representations, and warranties not specifically stated in these terms and conditions (or the documents they link to) are hereby excluded.
• 17.5. In no manner do we minimize or exclude our liability:
  • 17.5.1. for a personal injury or death brought on by our negligence;
  • 17.5.3. in the event of fraud or deceptive advertising
  • 17.5.4. for any subject matter about which it would be unlawful for us to try to limit or deny our liability.
• 17.6. Whether or whether they are the result of our negligence, we shall not be liable for any of the following kinds of losses (direct, indirect, or consequential in each case):
  • 17.6.1. Diminished earnings or revenue.
  • 17.6.2. Business loss.
  • 17.6.3. loss of profits or contracts.
  • 17.6.4. the absence of savings expected.
  • 17.6.5. loss of goodwill.
  • 17.6.6. Data or program loss.
  • 17.6.7. unnecessary spending (like pay-per-click advertising).
  • 17.6.8. lost time at the office or in management.
• 17.7. In accordance with these terms and conditions, our maximum aggregate liability under or in relation to the execution or anticipated execution of the Contract, whether in contract, tort (including negligence), or otherwise, shall not, under any circumstances, exceed 100% of the amount you have paid us for the Services in the 12 months prior to the event of question.
• 17.8. In order to safeguard yourself and your company in the event that the Services (especially the Hosting Service) are interrupted, it is recommended that you obtain business interruption insurance or other suitable insurance.
• 17.9. The seller's specific liability will be outlined in the seller's terms and conditions if you purchase any goods or services from a third party seller by clicking on a link on our website to go to the website of that third party. You ought to review these terms and conditions.

18. Duration of the Services and cancellation

• 18.1. The day we email you our Acceptance Confirmation marks the start of the portion of the Contract that deals with our Domain Registration and Renewal Service. It will go on until:
• 18.1.1. You ask us not to renew the registration of your domain name after we have registered the one you requested (the “Domain Name”).
  • 18.1.2. We provide you notice that we are stopping the provision of our domain registration and renewal service because:
  • 18.1.2.1. Registration of the Domain Name is no longer possible
  • 18.1.2.2. You violate the terms and conditions stated.
  • 18.1.2.3. of another factor impeding the domain name's registration.
• 18.2 We will reimburse the amount you paid for the Domain Registration and Renewal Service to the credit card, debit card, or other account you used to make the payment if we discontinue the Domain Registration and Renewal Service in accordance with the terms of this agreement.
• 18.3. The date that we email you our Acceptance Confirmation marks the start of the portion of the Contract that relates to Services other than our Domain Registration and Renewal Service. These Services shall remain in effect for the least amount of time that corresponds to the Service you have purchased ("Minimum Term") unless terminated as specified in this section. They will continue month to month once the Minimum Term expires until they are terminated:
  • 18.3.1. by you, the Customer, giving us notice in writing of your intention to terminate the Agreement. This ought to be done using a live chat window or an online support ticket;
  • 18.3.2. by you notifying us of your intention to terminate the Contract in your capacity as a business customer. This should be done using a live chat window or an online support ticket.
  • 18.3.3. by us providing you with written notice at least thirty days in advance, delivered to the email address that was registered for your account at the time.
  • 18.3.4. by using your consumer rights to cancel the contract or contracts during the 14-day "cooling off period."
  • 18.3.5. You only need to deliver your message regarding your exercise of the right to cancel before the cancellation period has ended in order to fulfill the cancellation deadline. Please do this at least two business days prior to the cancelation date. It should be noted that business customers are not subject to the Cooling Off period; only consumers are.
• 18.4. You will be required to reaffirm your cancellation request through our support ticket or live chat system as part of our cancellation process; otherwise, we will proceed to provide the applicable Services and your cancellation will be rendered invalid. It is not possible for you to cancel any of your services via phone, email, or letter.
• 18.5. The monthly cost of the Services we provide under month-to-month contracts will be deducted in advance each month from your account using a credit card, debit card, paperless direct debit, or other approved payment mechanism. Unless and until you discontinue the Services in line with these terms and conditions, such payment will be collected on the same day of the month (or, if such a date does not occur, on the last day of the month) as the Services had initially begun ("Payment Date").
• 18.6. In the event that you cancel partway through a billing cycle, we will not reimburse you.
• 18.7. We may end the Contract at any time by sending you an email at the email address associated with your account, providing you 30 days' notice. This will not affect our ability to terminate or suspend the Services under these terms and conditions, our Terms of Website Use, or our Acceptable Use Policy.
• 18.8. In the event that we cancel the Services, you will receive a pro-rata refund for the portion of the Minimum Term that hasn't yet expired.
• 18.9. In spite of anything in these terms and conditions to the contrary, we may end the Contract with seven days' notice to you if you violate any of these terms and conditions.
• 18.10. The Contract's expiration or termination will not affect either of our rights or liabilities arising from it as of the date of the expiration or termination.

19. Deletion of your data

• 19.1. Upon cancellation of your Services, all information we store or handle regarding the Services you have canceled will be promptly and irreversibly removed from our system.
• 19.2 As a result, it is highly recommended that you create the necessary copies of such data prior to terminating your Services.

20. Additional terms

• 20.1. Our offers may be subject to additional terms and conditions. If that's the case, you will be informed about them when it matters.

21. Written communications

• 21.1. Some of the information or correspondence we send you must be in writing according to the applicable legislation. By using our website, you acknowledge that correspondence with us will primarily take place online.
• 2.1. We shall send you an email or publish alerts on our website to give you information. You consent to this electronic method of communication for contractual reasons, and you understand that any contracts, notices, information, and other communications we provide you electronically meet any legal requirements that such communications be made in writing. Your statutory rights are unaffected by this condition.

22. Notices

• 22.1. You must use our online system to provide us with all notices.
• 22.2. You may receive notice from us at the mailing address or email address that is currently linked to your account.

23. Third party rights and transfer of rights and obligations

• 23.2 Both of us, as well as our respective successors and assigns, are bound by the terms of the contract.
• 23.3. Without our prior written approval, you may not assign, charge, transfer, or otherwise dispose of the Contract, or any of your rights or obligations arising therefrom.
• 23.4. During the duration of the Contract, we may at any time assign, charge, subcontract, transfer, or otherwise dispose of the Contract, or any of our rights or obligations arising under it.

24. Events outside our control

• 24.1. If an occurrence beyond our reasonable control results in a failure to fulfill or a delay in performing any of our obligations under the Contract, we shall not be liable or responsible for it (a "Force Majeure Event").
• 24.2 Any act, incident, non-occurrence, omission, or accident that is beyond our reasonable control is considered a force majeure event. This includes, but is not limited to, the following:
  • 24.2.1. abuse, modification, or disruption of our servers or systems (including virus and hacker attacks) by you or any other person;
  • 24.2.2. actions taken by strikes, lockouts, or other labor unions;
  • 24.2.3. rioting, civil unrest, invasions, terrorist acts or threats of terrorist acts, declared or unproclaimed war, or the threat or preparation of war;
  • 24.2.4. a natural disaster such as a fire, explosion, storm, flood, earthquake, subsidence, or pandemic;
  • 24.2.5. the inability to utilize either private or public telecommunications networks; and
  • 24.2.6. the laws, orders, policies, rules, and limitations imposed by any kind of government.
  • 24.3. We will have an extension of time for performance for the length of the Force Majeure Event, and our performance under the Contract will be regarded suspended for that time. We shall make every effort to terminate the Force Majeure Event or to find a way to continue carrying out our contractual obligations in spite of the Force Majeure Event.

25. Waiver

• 25.1. If at any point during the Contract we do not exercise any of our rights or remedies under the Contract, or if we do not insist on strict performance of any of your obligations under the Contract or any of these terms and conditions, this will not be interpreted as a waiver of those rights or remedies and will not release you from compliance with those obligations.
• 25.2. Our waiver of any default does not imply a waiver of any other default that may occur.
• 25.3. Unless specifically indicated as a waiver and conveyed to you in writing, no waiver of any of these terms and conditions by us will be valid.

26. Severability

• 26.1. Should any competent authority find any of these terms and conditions or any of the Contract's provisions to be invalid, unlawful, or unenforceable in any way, such term, condition, or provision will be severed from the remaining terms and conditions and provisions, which will remain valid to the maximum extent allowed by law.

27. Entire agreement

• 27.1. All past agreements, understandings, or arrangements between us, whether oral or in writing, are superseded by these terms and conditions and any document specifically referred to in them as the whole agreement between us both with regard to the subject matter of any Contract.
• 27.2 Each of us acknowledges that, aside from what is specifically stated in these terms and conditions, neither of us has entered into the Contract based on any representation, undertaking, or promise made by the other or inferred from anything said or written during our previous negotiations.
• 27.3. Unless an untrue statement was made fraudulently, neither of us shall have any recourse for any false statements made by the other before the date of any contract. The other party's only recourse will be for breach of contract as specified in these terms and conditions.

28. Changes to our terms and conditions

• 29.1. We have the right to periodically update and change these terms and conditions.
• 29.2 Unless a change to these terms and conditions or policies is required by law or governmental authority, you will be subject to the policies and terms and conditions in effect at the time you order services from us (in which case it will apply to orders previously placed by you).
• 29.3. These terms and conditions may not be modified unless they are in writing and signed by us.